Senior CRM Applications Analyst

British Red Cross
United Kingdom
£40000 - £44000 per annum + Benefits
08 Oct 2017
08 Nov 2017
Contract Type
Full Time
Senior CRM Applications Analyst Location: Moorgate, LondonContract type: Permanent35 hours per weekSalary: GBP 41,000 - 44,000 inc. London weightingAbout the roleAt the British Red Cross we have reached an exciting stage in our programme to deliver Microsoft Dynamics CRM Online systems to our UK Operations teams. With two services already live and another three more to come, over 800 users across the UK now benefit from this leading cloud based technology to track their humanitarian case work.The Senior CRM Applications Analyst role is a pivotal element of the Applications Support and Development Team responsible for the maintenance, 2nd and 3rd line support and release management for the Live services based on CRM Online. The BRC strategic focus in this area gives the opportunity, and requires the capability, to deploy enhancements and being involved in development projects.With a solid and wide IT background, the Senior CRM Applications Analyst is also expected to improve and extend the support capabilities of the team supporting the design of the service by collaborating with other teams; in particular providing technical backup for the SharePoint support and to assist with the resolution of SharePoint issues.About the teamThe Information and Digital Technology (I&DT) function is responsible for the Technology - both IT and Digital - across the organisation supporting 3500 staff and over 30,000 volunteer users in locations across the UK, our London based UK Office and our operations overseas.About the personWith an ITIL V3 qualification and experience of administration and development of Microsoft Dynamics CRM Online, candidates must have:Extensive practical experience of administering and configuring Microsoft Dynamics CRM Online.Experience of debugging plug-ins for Microsoft Dynamics CRM Online 2015 and 2016.Experience in investigating and resolving service incidents, requests and problems, both technical and functional, and tracking progress in an ITSM system.Experience of service delivery working to agreed SLAs in a ITIL environment; Change, Release, Problem and Incident management and Service Transition processes. Experience of documenting technical solutions.It would also be beneficial to have experience in MS Dynamics developments; Integration with Outlook, SharePoint and other Microsoft products as well as administering Microsoft Office365, SharePoint 2010 on premise and SharePoint online.Closing date for applications is 23:59 on the 16th of October with interviews to follow. About the organisation The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts. Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.We offer a wide range of staff benefits, these include:36 days holiday (including Bank Holidays)Up to 6% contributory pensionChildcare vouchersThe British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies. Refusing to ignore people in crisis