ICT Service Desk Analyst

PA Housing
£24,000 per annum
07 Oct 2017
08 Nov 2017
Contract Type
Full Time
ICT Service Desk Analyst Leicester Salary: £24,000 per annum Hours: 35 hours per week (8am - 6pm, rota basis) When asra Housing Group and Paragon Community Housing joined together in April 2017 to form PA Housing we knew immediately it was a great match, sharing many of the same ideas, values and principles. We're stronger together with a combined workforce of 650 people and over 24,000 homes across the East Midlands, London and South East offering a range of housing solutions from affordable rent, independent living and shared ownership for those in need. Our increased financial strength means we are able to build around 350 additional new homes each year. We are looking for an ICT Service Desk Analyst to join our dynamic ICT department. We would like to hear from you if: You have well rounded technical skills and knowledge with the initiative and drive to work well in a team environment whilst being confident enough to organise your own work on a daily basis; You are enthusiastic, dynamic, and reliable and you will have experience of working in a highly technical support environment working to strict KPIs and SLAs throughout the group; You can provide ICT support for over 450 staff throughout the Midlands and London. The successful candidate will be supporting a host of ICT systems and be able to develop applications. The position is based in Leicester but travel to other Group sites may be required. Candidates must be able to work well in a Service Desk/Application development environment. We are looking for someone who has provided remote support preferably from a Service Desk environment (or similar) and is familiar with logging calls, ticketing and adhering to processes that surround a service desk environment. Also, someone who can think on their feet and troubleshoot effectively. This is a busy & fun environment - never a dull moment!! You'll be working amongst a great team with excellent & supportive management. Experience required in the following technologies: - 1st Line ICT Support - PC Hardware/Peripherals - Exchange 2010/2013 - MS Office - Active Directory We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to peoples lives every day. In return for your commitment, you can expect a competitive salary, generous holiday entitlement, pension scheme and employee discount scheme. As a responsible employer, we take the health and well-being of our colleagues seriously and are currently implementing a comprehensive health and wellbeing programme. These are exciting times for our organisation which is at the beginning of a new era and this is an excellent opportunity to join us on our journey. Closing Date: 5 pm, Friday 20th October 2017 How to apply: Please click the apply button to go to the recruiter's website where you will be required to complete the application process.
This job was originally posted as www.jobsite.co.uk/job/959281682