Helpdesk Analyst - 1st/2nd line, Law firm, Windows, MS Office

Edwards & Mcmaster Ltd
United Kingdom
£25k - 37k per year
09 Oct 2017
08 Nov 2017
Contract Type
Full Time
Service Desk Analyst - 1st/2nd line, Law firm, Windows, MS Office Service Desk Analyst required by London law firm to join their IT team providing 1st/2nd line support to their user base. As a Helpdesk Analyst you'll work in a team responsible for delivering a high quality support service to users of all levels on a variety of IT issues including Windows OS, MS Office, Email / User Accounts, mobile devices, laptops and PCs, and more. Candidates must demonstrate initiative and problem solving skills, combined with a focus on customer service. You should be passionate about meeting user's requirements using the right resources and applying commercial insight to help meet their needs. In return, you will get to work with a wide range of technologies alongside a friendly and dedicated team, in a great environment. Responsibilities include: - Working on the service desk receiving and resolving support calls & emails - Creating user accounts, updating/resetting passwords, administering systems access - Troubleshooting problems remotely and escalating internal service desk related issues to onsite technicians if required - Providing work-arounds and solutions to get users working quickly - Escalating advanced calls to more senior members of the IT Team - Keeping users up to date on the progress of their issues Technologies supported include: - Microsoft Windows 7 - MS Office 2010 - Desktop PC / mobile Hardware - Blackberry and iPhone devices This role is an exciting opportunity for someone with around 1 years IT support experience looking for the next step in their career. If you've got strong IT problem solving and technical skills combined with great customer service and an attention to detail then get in touch! Service Desk Analyst - 1st/2nd line, Law firm, Windows, MS Office
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