Operational Risk Manager

Perfect Katch
From £28,000 to £34,000 per annum dependent upon experience
07 Oct 2017
08 Nov 2017
Contract Type
Full Time
Our client is a professional services organisation, they are looking for an Operational Risk Manager who will be responsible for delivering operational compliance with regulatory, legislative and client requirements which include FSA, Ofcom, CSA requirements as well as data protection and anti-money laundering legislation.

Principle Responsibilities:

·Ensure all information required by the Financial Conduct Authority (FCA) is supplied within set timescales and that it is compliant

·Ensure incidents are properly investigated and that proper records are maintained for reporting purposes

·Respond to complaints and deliver appropriate responses within set timescales, implementing remedies to avoid repetition

·Respond to requests for information under the Data Protection Act

·Carrying out checks on new business, including conflict checks on new matters

·Calibrate calls for agents eligible for bonus and review account challenges

·Review workflows within the debt unit to ensure they remain compliant

·Preparing for client audits

·Updating training materials to ensure compliance

Skills required:

·Experience of working in Debt Recovery Compliance and/or Debt Recovery operational risk

·Experience dealing with complaints and carrying out root cause, as well as delivering effective remedies

·Strong FCA experience

·Excellent client relationship and people management skills

·Strong interpersonal skills with an ability to influence at all levels

·High attention to detail – organisational skills

·Excellent verbal and written communication skills

·Strong IT skills

This is a great opportunity for someone with a good background in operational risk to progress their career in a great company with an excellent reputation.If you think that you have the skills and experience relevant to this role, then we would like to hear from you.

In return, our client offers an excellent benefits package (Pension, Bonus Scheme, Healthcare, Health Club concessions, sick pay, free parking, onsite café)

This role would particularly suit candidates living in Leamington Spa, Warwick, Kenilworth, Stratford upon Avon or Coventry

If you are already registered with Perfect Katch Ltd, then please contact us to discuss suitability for this position.
Perfect Katch Ltd only operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Perfect Katch Ltd acts as an employment agency for permanent recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.

This job was originally posted as www.totaljobs.com/job/76771055