First Line/ Service Desk/ Hepdesk Analyst

Global Technology Solutions Ltd
£18k - £22k pa
07 Oct 2017
08 Nov 2017
Contract Type
Full Time
Service Desk Analyst/ First Line Support/ Helpdesk Analyst

An exciting opportunity has arisen for a Service Desk Analyst/ First Line Support / Helpdesk Analyst to join rapidly growing company based at their prestigious offices in Dorking. As a Service Desk/ First Line support analyst you will have a passion for customer service and technology . The successful candidate will be exposed to topics such as virtualisation, network design, disaster recovery, business continuity, hosting services, Public and Private Cloud, security and bespoke managed solutions.

As a Service Desk / First Line Support /Helpdesk Analyst you will be responsible for dealing with end user support issues on our clients Service Desk and escalation of issues to our clients 2nd line engineers. They provide managed services to a large and varied client base in and around London in addition to a number of overseas locations.

As part of the Technical Support Team you will have responsibility for the following:
*Troubleshooting IT issues and handling service requests by telephone,
email, remote access and occasional on-site visits.
*Proactive monitoring of systems using a variety of tools.
*Helping to improve company systems, procedures and knowledge.
*System builds, configuration and installation (remote or on-site).
*Pro-active maintenance of backup, anti-virus and software and hardware
updates for client networks while giving excellent customer service.
*Diligent documentation and time-keeping.
*Potential for involvement in solution design and project implementation in
consultation with clients and colleagues.
*Participating in the out of hours standby rota.

As a Service Desk/ Help desk analyst you will have :
*Experience in an IT client-facing support role
*Experience working for a fast-paced IT service provider servicing multiple
*Excellent customer service skills, particularly with external clients
*Excellent attention to detail
*Ability to multi task whilst delivering a first-class customer experience,
*A logical thinker with excellent analytical and problem-solving skills
*Excellent interpersonal and communication skills (by phone, email and face
to face)
*High attention to detail

So if you are a Service Desk professional looking for your next exciting career move please apply now!

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