Service Desk Analyst
Temporary Ongoing Experienced Service Desk Analyst
Your new company
Is a Market leading construction organisation based in Bedfordshire who currently require a Service Desk Analyst to come on board and join there team.
Your new role
To provide a single point of contact for all IT related issues and requests. To ensure an efficient and professional service is provided to meet the customer demands within the agreed service levels and business priorities. To coordinate appropriate responses including: resolving issues and change requests at first point of contact (telephone/email/face-to-face), channelling requests when required for help to appropriate resolver groups for resolution, monitoring progress, and keeping users informed of progress.
What you'll need to succeed
Accountable for a high standard of customer service in-line with performance targets defined for the IT Service Desk also having exposure to 365 exposure/experience. Excellent customer service experience will also be require for this role as you will be based at the forefront of the organisation.
What you'll get in return
In return you will gain a competitive day rate as well as the option to working hours and onsite parking.You will also gain experience working for a global construction organisation as well.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
This job was originally posted as www.totaljobs.com/job/76768194