IT Support Technician Apprentice

QA Ltd
£16000 per year
07 Oct 2017
08 Nov 2017
Contract Type
Full Time
Employer Description SEGA is one of the leading interactive entertainment companies in the world, with their European HQ based in West London and five world-class development studios spanning the UK, France and Canada. Known for quality and creativity above all else, their studios include Sports Interactive, Amplitude Studios, The Creative Assembly and Relic Entertainment. At the heart of SEGA is the publishing team based at the European HQ, helping the studios bring their creative vision to life. They have a talented team of Tech gurus, Sales extraordinaire, Marketing & PR wizards, QA champions and more. Together, driving the continued success and evolution of the Western business. Job Description This is an opportunity to gain valuable experience in a specific area of the business and also gain an insight into the industry and learn key skills, which will provide a grounding for a successful start to your career. Our client, Sega is looking for a new member to join the team to assist them in providing first line support for PC and Mac users in a busy corporate IT environment. The key emphasis for this position is on good communication skills, both verbal and written, with good attention for detail. Duties/ Responsibilities - 1st line IT support - Assembly, installation and deployment of PCs and user hardware - Software and hardware troubleshooting for diverse implementations - Provide application and networking support for Microsoft Windows PCs and Macs - Installation and support for Microsoft Office 365and other desktop applications - Basic user administration using Windows Active Directory and Exchange - Provide support for mobile phones (Apple and Android) - Familiarity with PC hardware and component issues such as graphics cards Knowledge, Skills & Experience - Inspire confidence and gain trust of the users - Work effectively as a team member - Work under stress and complete assigned tasks in a timely manner - Identify potential issues and resolve in a proactive manner - Pro-activeness to think ahead and identify tasks that need to be carried out and the motivation to complete these on own initiative - Ability to plan and carry out work when regularly unsupervised - Confident and professional in dealing with senior members of the company - Clear and concise communicator both written and verbally - Flexibility to react quickly, reschedule and prioritise workload - Confident in assessing situations and taking decisions solely when unsupervised - Proactive communication and an interest in the video games industry Desired Qualifications 3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above Other information Working week - Monday to Friday, 9am-5.30pm (37.5 hours per week) Benefits Within Sega, there is a benefits package to rival the rest. This includes life assurance, income protection, private healthcare & dental insurance schemes and an extremely competitive contributory pension scheme. You will be looked after with discounted gym membership, childcare vouchers, travel season ticket loans, a Ride to Work scheme and a flexible working environment, which make us a great place to work. Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."
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