Technical Service Management Application Support

Recruiter
Digitech Resourcing Ltd
Location
Surrey
Salary
From £50,000 to £57,000 per annum Plus Benefits
Posted
05 Oct 2017
Closes
08 Nov 2017
Contract Type
Permanent
Hours
Full Time
  • Performance Management & Application Support
  • Single point of contact for all service related issues within a digital platform
  • Drive monitoring of platform, enhancing alerting capabilities
  • Govern quality delivery across the platform
  • Manage incidents as and when they arise
  • Continuous improvement across platform and implement ideas where appropriate
  • Continuously track platform is meeting SLA’s, reporting progress on a regularly basis i.e. weekly, monthly, quarterly
  • Experience in understanding monitoring tools, for example Microsoft insights, Power BI and Google Analytics
  • Track live production issues using incident management tool with desire to lower number of issues raised per application
  • Have a desire to give best customer service
  • Line manage a team of 3-4 developers

  • This job was originally posted as www.cwjobs.co.uk/job/76757645