Service Desk Analyst

Venn Group
£10 - £12 Per Hour
05 Oct 2017
08 Nov 2017
Contract Type
Full Time

VennGroup The specialists in professional recruitment
A number of NHS organisations in Yorkshire have approached Venn Group to secure enthusiastic Service Desk Analysts to assist their busy teams

Service Desk Analyst
Ref No: 5654567

  • Working within a Service Management Framework as part of the ICT Team you will provide first and second line fault finding services and IT resolutions
  • Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone and in person
  • Support the IT Team Leader to ensure high levels of customer service are achieved
  • Resolving tickets at first point of contact wherever possible/appropriate, or assigning to the relevant team queue for completion
  • Identify and escalate high priority/urgent issues to relevant personnel
  • Incident & Problem Management
  • Accurately recording information from customers, providing sufficient information for timely completion of incidents and requests

Previous experience on a Service Desk is desirable but not essential. The prefect candidate will have a passion for IT and the ability to deal with people of all seniority confidently

Location: Including Leeds, Bradford and Halifax
Rate: Full time 10 - 12 ph
Duration: 3 - 6 months initially - Opportunity to move to a permanent contract
Start: Oct 2017

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