Client Development Manager

Location
London
Salary
£40000 per annum
Posted
11 Oct 2017
Closes
08 Nov 2017
Ref
00074457
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Sales
Contract Type
Permanent
Hours
Full Time
This Managed IT Specialist is on the lookout for a fantastic Client Development Manager!

Job title: Client Development Manager

Reporting to: Head of Client Development

Location: Field based with easy access to London

Hours of work: Monday-Friday, 09:00-17:30, 37.5 hours per week. Travel to customer sites will be required. Evenings and weekend work may occasionally be required.

Purpose of job: To be the primary commercial contact for named key customers.

Responsibilities: Our Client Development Managers have responsibility for a number of named customer accounts working in two key areas:

o Grow Revenue:

- Ensure customers understand the range of services we offer to fill in the white space.
- Research customer growth plans and proactively use their technology and services to help the customer achieve them.
- Introduce new ideas and concepts as they become available to help customers improve their use of technology to drive business results. Generate referral leads for the sales team.
- Liaise with marketing team to create customer stories, testimonials & case studies that can be used to drive revenue with other customers and prospects. Plan and set up projects using agreed processes.

o Keeping Customers Happy:

- Develop an account management and revenue development plan for each customer. Proactive and regular account management reviews and communication with customers via a variety of different mediums.
- Work with Support and Project teams when customers escalate issues. Tap into appropriate resources to resolve customer complaints.
- Produce and manage quotes for new services and equipment securing purchase orders and signed Service Agreements. Maintain and update Service Agreements.
- Ensure invoicing is correct and resolve customer invoice queries. Help customers to use their existing technology better. Set and manage customer expectations.

In addition, the following areas are key:
- Spot and resolve issues ahead of time. Mentor and work with other members of the AM team as needed.
- Keep detailed records of interactions. Communicate proactively and positively with all stakeholders.

Skills & knowledge:

- Minimum 5 years experience in a similar business to business role.
- Experience of solution selling within the IT or Managed Services Sector.
- Ability to listen, probe, understand, and present solutions back to the client.
- Exceptional attention to detail with the ability to create impressive presentations & proposals.
- Ability to prioritise workloads and manage their various responsibilities whilst remaining calm and professional at all times.
- Able to identify and refer to other Group Company offerings that might suit the client to maximise revenue potential.
- Demonstrate a record in meeting & exceeding targets.

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