Helpdesk Technician

Up to £22,000 per annum
06 Oct 2017
08 Nov 2017
Contract Type
Full Time

Helpdesk Technician


Excellent Salary + Quarterly Bonus

We are recruiting an experienced IT Support Engineer with a passion for delivering exceptional customer service. As IT Support Engineer you will be part of the busy helpdesk support team, responsible for ensuring that the routine daily support requests are resolved quickly and efficiently.

You will be joining a progressive and rapidly expanding company that provides IT support to over 350 small businesses in Bath and surrounding areas. Established in 1999 the company’s turnover has doubled over the past 4 years. You will have the opportunity to progress within the company and shape the business as it continues to expand, benefiting from a highly rewarding career working for a company where individual contribution is recognised and rewarded (both Managing Director and Operations Director started with the company as technicians).

You will be based in air conditioned modern offices with free parking, that include a breakout room with access to Netflix, Amazon Prime, Now TV and shower facilities

Job Description

As a technical support/helpdesk technician you're on the front line when it comes to supporting clients who are having technical issues. Your customer service and communication skills must be excellent, and you must be able to gather sufficient information from the customer to enable you or another engineer to diagnose and solve the issue. You should be able to adapt quickly to different networks and configurations and attention to detail, methodical thinking and an ability to build and maintain relationships are crucial.

A typical helpdesk request could be a problem with software, a forgotten password, a server based problem, a virus or email issue, hardware issues, or the set-up of a new hosting account, email facility or broadband.

You will be working as part of a team that has a real passion for customer service, providing the very best technical support and for maintaining excellent customer relations.


  • 28 days' holiday including bank holidays
  • Company pension scheme
  • Inclusion in quarterly bonus scheme
  • Regular staff nights out
  • Free Parking
To submit your CV, please click the 'Apply' button.
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