Collection Agent Apprentice

QA Ltd
£8872 per year
07 Oct 2017
07 Nov 2017
Contract Type
Full Time
The company is an owner managed, modern, dynamic, technology lead Debt Collection Agency (DCA) based in Dumbarton. They are experiencing rapid growth and as a result they are searching for someone who wants to forge a long term career! This is a fantastic opportunity for a candidate to begin their career in the financial services industry and qualify for The Level 3 SVQ Certificate in Providing Financial Services. Collections Advisor Apprenticeship - Are you target driven? Do you have the ability to think quickly, efficiently and effectively. Are you looking for not just a job but a career in a high paced industry with a company that promotes from within If you think this can be you We are now Recruiting for Full time Contact Centre Agents you must be 17 +, On Target Earnings of ... (No experience needed, full training given) Key Responsibilities: - Debt collection activity within a call centre environment - Managing accounts to achieve the best possible outcome for all parties concerned - Managing client and customer relations as appropriate - Maintaining accurate records of all correspondence and conversations - Consistent delivery of a high quality of customer and client service - Consistent delivery of a high standard of compliance with all relevant laws, regulation and client requirement - Consistent achievement of all departmental Key Performance Indicators Required Skills: - Confidence and Trustworthiness - Listening Skills - Positive, Friendly manner - Time Management Skills - Ability to work well on own initiative - Has excellent customer service skills - Team Player Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." Benefits & Future Prospects: - Commission & Incentive Schemes - Free parking - Fun, Positive Environment
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