IT Service Desk Manager
·Demonstrable experience in a similar role within professional services.
·Relevant experience of managing, mentoring and developing a small, strong technical support team.
·Demonstrate an approachable, friendly, personable manner.
·Proven track record with troubleshooting, ability to spot and diffuse potential escalations, resolve escalations and deliver an excellent service to key stakeholders.
·Ability to communicate effectively with non IT stakeholders regarding technical matters.
·Demonstrable experience in applying problem solving techniques to identify root cause and implement controlled changes·A good understanding and appreciation of Leigh Day values and ethos.·Technical
- Strong understanding and working knowledge of Microsoft networks, including - but not limited to - Active Directory, Exchange mailbox administration, DNS, group policies; Knowledge of NTFS and share permissions, Routers, Firewalls, Switches, VPN devices; Wi-Fi technologies; Citrix; VMware infrastructure.
- Familiarity with the following hardware and software technologies or platforms: Windows 7/8.1/10, Office 2010, 2016, Symantec and Sophos security appliances (UTM) and software, Citrix XenApp, Server 2008 R2, Server 2012 R2, HP Thin-client Technology, Avaya IP Phones, Polycom conference phones, Cisco and HP switches
Please return the following documents to the email address provided by 15th October 2017.
- A covering letter stating why you are interested in this role, your current salary details and applicable notice period. A copy of your up-to-date CV. The completed application form (downloadable from our website).
Leigh Day is committed to equality and diversity and welcomes applications from all sections of the community. A copy of the Equality and Diversity Policy is available upon request.
This job was originally posted as www.cwjobs.co.uk/job/76691312