2nd Line Application Support Analyst

Recruiter
The ECS Recruitment Group Ltd
Location
United Kingdom
Salary
£30k - £40k pa + Bonus + Bens
Posted
06 Oct 2017
Closes
07 Nov 2017
Contract Type
Permanent
Hours
Full Time
Working for a dynamic, innovative technology brand as a 2nd Line Application Support Analyst you will provide 2nd line support on bespoke applications. The analyst will evaluate issues that are raised with the Product Support team and determine the impact of each issue to the business.

Salary and Benefits
The Application Support Analyst will earn a competitive salary: £30,000 - £40,000 and excellent benefits which includes an annual bonus: 12.5%. Along with this you will be offered the opportunity to grow and progress within the organisation and full time onsite technical trainers that offer you professional qualifications to better your CV and more importantly your career.

The Role
The Application Support Analyst will take ownership of customer issues reported and troubleshoot and identify solutions to help resolve customer issues. You will also provide training on internally developed bespoke applications.

Other Duties
*Ensure detailed recording and all tickets are closed in a timely manner
*Prepare accurate reports
*Work with IT Operations and Development teams to communicate updates of our products, systems
*and processes
*An in depth understanding of the software and equipment our customers/employees are using

Previous Experience
*Strong background in an Product/Application Support role
*Previously supported internally developed bespoke applications
*SQL experience

Full Job Description available upon application

This job was originally posted as www.jobsite.co.uk/job/959280268