2nd Line Support

Recruiter
Understanding Recruitment
Location
Broxbourne
Salary
£28000.00 - £35000.00 per annum
Posted
09 Oct 2017
Closes
07 Nov 2017
Contract Type
Permanent
Hours
Full Time
2nd Line Support - Broxbourne, Hertfordshire

A new and exciting opportunity for a 2nd Line Support has arisen to join a successful and evolving FMCG company based in Hertfordshire. This is during an exciting time in the organisation's development.

As the successful 2nd Line Support, you'll be working closely with our infrastructure team and supporting the infrastructure architect and technical project manager to embed the migration of the system changes. You will also liaise with internal clients to identify and resolve issues on IT and with IT colleagues to implement system changes.

The key duties involved in the 2nd Line Support role include:
  • Troubleshoot desktop / Laptop software issues
  • Ensuring that a high level of customer service and support is provided
  • Escalating problems where necessary to Technical Project Manager/Infrastructure Architect
  • Undertaking small to medium-sized IT projects as instructed by the infrastructure manager
  • Diagnosing and resolving technical issues on your own and as part of a team
  • Assist with troubleshooting and resolving infrastructure issues
  • Handling escalated calls from first/second line members
  • Provide support to users via telephone, email and remote control
  • Liaising with 3rd parties and suppliers
  • Administration support via Active Directory


A number of key attributes needed in the 2nd Line Support role include:
  • Strong knowledge of Microsoft Windows 7/10/Microsoft Office 2016
  • Good knowledge of Microsoft Windows server 2012/2016
  • Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory
  • A strong desire and focus on continued improvements
  • To continually strive to improve overall firm effectiveness
  • Excellent problem solving skills
  • Proven ability to work under pressure and with other people
  • Strong time management and self-motivation skills




This is a great opportunity for a driven and ambitious 2nd Line Support to join a rapidly growing company that always works with the latest, cutting-edge technology. It is an exciting time of growth and this role offers fantastic career progression and training opportunities for the right person, so don't miss out and apply now!

IMPORTANT: WHERE THE COMPANY IS LOCATED, YOU DO NEED TO HAVE YOUR OWN CAR AND FULL UK DRIVING LICENCE.

Role: 2nd Line Support

Salary: £28,000 - £35,000 (depending on experience) + benefits

Location: Broxbourne, Herts

Start Date: ASAP

Please apply immediately for consideration!

Understanding Recruitment is acting as an agency on behalf of this vacancy.
This job was originally posted as www.cwjobs.co.uk/job/76787126