Shift 1st/2nd Line support Remote Support engineer

Global Technology Solutions Ltd
High Wycombe
£24k - £26k pa
05 Oct 2017
07 Nov 2017
Contract Type
Full Time
24x7 1st/2nd Line support Remote Support engineer

A fantastic opportunity has arisen for a Shift 1st/2nd Line support Remote Support engineer to join well established blue chip organisation based at their prestigious offices in High Wycombe.

As a 1st/2nd Line Support Remote Support engineer you will:

Provide support and engineering services to include troubleshooting, installation and maintenance of video conferencing, audio visual, projection, pro audio, video, control, and IP networks, either on clients' sites or by remote support and diagnostics at the VNOC based in Bucks.

As a 1st/2nd Line Remote Support analyst you will be
Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation and operation of all aspects of audio visual, video conference, display and presentation technologies. Consulting with clients on technical aspects of VC systems and infrastructure prior to system changes and configuration.

Logging of Service Tickets, liaising with service engineer dispatch team and colleagues on other shifts and other time zones to provide 24/7 service cover to our clients customers.

The position will be based at the VNOC in Buckinghamshire, where the role will include help-desk based video and telephone support to be provided to inbound client and colleague enquiries.

Role is based on a 24/7 rotating shift pattern.

Key Responsibilities and Duties
* Accurately and quickly diagnose and remedy faults and problems. Troubleshoot electronic systems and equipment.
* Providing remote support to clients over the telephone and utilising remote support technologies at the VNOC.
* Assist with preventive maintenance of customer equipment.
* Train and instruct the customer on the proper use of the equipment.
* Responsible for reading and interpreting wiring diagrams, schematics, and drawings and reporting and remedying any discrepancies.
Other duties as required or assigned by company management
* Updating Service Management Software regarding any changes to client configuration or asset details
* Work with colleagues to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum, and ensure complete closeout and turnover of jobs to the client or service department.

* Represent the company at a senior level with the necessary level of professional conduct and presentation.
* To ensure all work is performed to the Company standards and that quality techniques are practiced.
* Be proactive in suggesting new methods and techniques to improve efficiency.

Full Training is provided

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