Online Implementation and support manager

Recruiter
C&M Travel Recruitment
Location
United Kingdom
Salary
£35000.00 - £45000.00 per annum
Posted
07 Oct 2017
Closes
07 Nov 2017
Contract Type
Permanent
Hours
Full Time


Online implementation and Support manager - Required for this expanding TMC based in a great location in the city. They are looking for an experienced online implementation and support manager from another TMC with concur and ideally galileo knowledge. They will pay between 35/45k + benefits for the successful candidate.

Online implementation and support manager duties
-Manage the implementation of Online Booking tools for new and existing clients
-Maintain and update implementation project plans
-Provide second line support for our Online Booking Tools
-Oversee and assist the Online Support Team
-When necessary escalate support queries with suppliers
-Collate details of errors and forward to the relevant departments
-Track progress on the query and keep the client and team informed
-Provide client and agent training.
-Create and maintain support materials for our online booking solutions
-Keep up to date with new product releases and communicate to key staff and management where necessary. Share knowledge and experience
-Systematically test new client configuration/booking tools
-Assist the sales team in presentations as a subject matter specialist

Online implementation and support manager duties
-At least 3 years experience in supporting and implementing Concur and 1 or more of the following Online tools:Evolvi, Conferma, GTP/Atriis, GetThere, SABS
-An strong knowledge of Galileo and ideally one other GDS
-Understanding of webservices and xml
-Support and manage a small team
-Ability to manage multiple projects and set priorities
-A good understanding of the role of a TMC in business travel
-Excellent written and verbal communication skills

If you are interested in the above job please call Duncan on 0207 397 1287 quoting DT47480 or send your cv to

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk


This job was originally posted as www.totaljobs.com/job/76762449