Change / Business / Data Analyst (EMEA Customer Service) (14 Mth FTC)

Recruiter
Recruitment Revolution.com Ltd
Location
United Kingdom
Salary
£50,000 per annum PA (14 Months Maternity Cover) + 25 days holiday
Posted
06 Oct 2017
Closes
07 Nov 2017
Contract Type
Contract
Hours
Full Time

Change / Business / Data Analyst (EMEA Customer Service) (14 Month FTC)
London SW1
£50,000 PA (14 Months Maternity Cover) + 25 days holiday


We are currently hiring a Change / Business / Data Analyst who will be responsible for gathering, analysing and presenting/reporting the data related to our EMEA Customer Service function. Including monthly payment processes and special projects.

About the brand:

Founded in 1990 we are a $487 million manufacturer of home cleaning robots. We also make robots for the defence and military sectors.

The Change / Business / Data Analyst:

We are seeking to recruit a candidate who will relish the challenge of working within a complex and fast paced environment, as we progress through a period of significant change. The ideal candidate will learn quickly, challenge the status quo and assist the business to identify & prioritise improvement opportunities.

An eye for detail is needed and also the capability to assimilate information from a variety of sources. The ability to forge strong relationships with the key business stakeholders is vital.

Ideally you have worked in a similar role, perhaps in a services organisation, or logistics or post-sales support where your data is used to turn around processes and products in equal measure.

What the role entails:

+ Gathering, analysing and presenting/reporting data
+ Product and Problem Tracking - Today’s top issues, tomorrow’s top issues
+ Incident breakdown and categorisation
+ Operational effectiveness - Service ratios, stock management
+ Financial - Forecast actuals, reporting, invoices etc.
+ Customer satisfaction - CSAT for all solution outcomes, in all territories
+ Warranty cost management & modelling

About You:

Experience:


+ A relevant bachelor's degree or equivalent experience
+ 5 years of business analyst experience with solid business acumen
+ Prior demonstrated success in a similar position, within a dynamic work environment
+ Demonstrated success in improvement programs
+ Ability to develop strong relationships with suppliers and partners
+ Strong customer service experience preferably within an international environment
+ Experience of developing improvement strategies and converting into tactical plans, delivering results.

Skills, Abilities and Knowledge:

+ Proficiency with MSOffice (Access, Word, PPT, Excel), Tableau, Qlikview, Spotfire (or similar products) & SQL
+ Proficiency with web-based tools i.e. Webex, Live Meeting, etc
+ Excellent verbal and written communication skills
+ Self driven, as well as being target and process driven
+ Strong medium and long term forward planning, organisational, prioritising and multi-tasking skills
+ Management of change
+ Passionate, customer focused approach, driven by high customer satisfaction levels
+ A team player with a ‘can do’ attitude, capable of working with minimal supervision
+ Sound consensus decision making capabilities and ability to take action
+ Ability to analyse and solve problems
+ Self-motivated and determined, with a flexible hands on approach to work and be able to communicate and represent the business at all levels in a structured, dynamic and professional way.

You may have worked in the following capacities:
Business Improvement Analyst, Business Change Analyst, Change Manager, Business Analyst, Operations Efficiency Analyst, CI Analyst.

Interested? Just Apply Below...

...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] recruitmentrevolution.com quoting the job title & ref. Good luck, Team RR.


This job was originally posted as www.totaljobs.com/job/76759344