2nd Line Support/Field Engineer - CISCO, CCNA

Roc Search Limited
£130 p/day+ Mileage Expenses
06 Oct 2017
07 Nov 2017
Contract Type
Full Time
Roc Search are looking for a number of 2nd Line/Desktop Support Engineer (field) to work for a Public Sector client located in Kent for a 6 month contract to start ASAP. Day rate: £130 per day + Mileage Expenses (INSIDE IR35 - Must use an Umbrella company) This role is field based and will require you to travel to client sites all across Kent - you will need a valid driving licence/Car. The role involves: - Remotely supporting end-users using available remote desktop software - Review incident tickets and respond to end-users appropriately and within established SLA standards; resolve open tickets in a timely and professional manner, ensuring a positive client experience and high First Call Resolution (FCR). - Functional escalation of tickets to other support teams in cases where a suitable FCR or 2nd line fix is not achievable. - Maintain and oversee installation, configuration, maintenance and troubleshooting of end user workstations, hardware, software and peripheral devices, as well as manage tickets logged at the support desk, ensuring timely resolution in accordance with the agreed SLA's - Day to day support of networks, servers and other infrastructure including Active Directory, Microsoft Exchange, Cisco phone system etc The post holder should have previous exposure and technical hands on experience of technologies such as: - Microsoft Operating Systems (Win 7/ Win 10 / Other) - Microsoft Active Directory - Microsoft Exchange (2007 / 2010 / Other) - Microsoft Office Suite (2007 / 2010 / Other) - DHCP \ DNS \ Group Policy Management \ Print servers \ IIS - Cisco AnyConnect - Remote access solutions (Or similar Technology) - Swivel Pinsafe - Remote access (Or similar Technology) - ITIL Aligned - Prince II Aligned - Previous support for HP Hardware (Desktop \ Laptops) - Networking experience - switches, routers, patching, cabling (Cisco) - Cisco CCNA certification or similar - ICT Networks experience - ESSENTIAL Telephone interviews will take place this week with a view to conduct final interviews Thursday/Friday and start Monday.
This job was originally posted as www.jobsite.co.uk/job/959272558