Helpdesk Engineer, Service Desk, 1st Line Support, Ipswich

If Recruitment Ltd
£16,000 - £19,000
06 Oct 2017
07 Nov 2017
Contract Type
Full Time
Our client an IT Services company has an opportunity for a Helpdesk Engineer / Technical Support analyst to join them. Responsibilities: - To meet and exceed customer technical needs. - Receive and review customer support calls. - Proactively manage support issues that have been escalated from 1st line support. - Liaise with engineers to resolve customer problems within agreed service levels. - Provide technical support by telephone, email or onsite visit. - Maintain support quality and customer service records - Keep customers informed of status of support calls. - Actively respond to incidents and support request. - Handle 'out of hours' calls where required. - Assess hardware problems and agree required course of action. - Install and configure desktop, laptops and mobile devices. The successful candidate will have the following skills: - Excellent operating and network system skills. - Excellent knowledge of computers, peripherals and related hardware. - Excellent customer service skills. - Good knowledge of Network system skills. - Knowledge of Veeam Backup The following qualifications are desirable: - MCP (Microsoft Certified Professional) - MCSE (Microsoft Certified Systems Administrator) Candidates must possess a driving licence. Our client offers an excellent working environment with the opportunity to grow your career.
This job was originally posted as