1st Line 2nd Line Support Engineer

ITSS Recruitment Ltd
United Kingdom
£25k - £27k pa
05 Oct 2017
07 Nov 2017
Contract Type
Full Time
1st / 2nd line Support Engineer

London Bridge

Our client, one of the most respected visual effects and animation studios in the world, with a portfolio of amazing blockbuster films, is looking for a 1st/2nd line Support Engineer to join their team in amazing offices by London Bridge.

Reporting to the IT Operations Manager, the Support Engineer will provide a first-class customer service at all time, working with HoDs, Producers and Production Teams, Artists.

Providing excellent levels of customer service at all time.

Taking escalated calls from customers around the UK.

Remotely accessing customer environments to carry out detailed fault diagnostics.

Travelling to customer sites as required for planned meetings or project work.

Running daily checks on backups and carrying out preventative maintenance on customer environments.

Preparing and building customer equipment as required.

Network fault finding and diagnostics.

Network cabling and patching, PCoIP config

Essential skills :
*Server 2012/2016Active Directory
*Security Permissions
*GPO management
*Hyper-V / VMware or equivalent
*Microsoft Exchange / Office 365
Windows 7/10 (70-680 Or 70-685)

Contact Adrian Klean

This job was originally posted as www.jobsite.co.uk/job/959272880