IT Support Engineer

Hudson IT
United Kingdom
£21k - £25k pa + bonus, pmi, pension
05 Oct 2017
07 Nov 2017
Contract Type
Full Time
A customer-centric Desktop Support Engineer (Windows) is required by a superb business which have been included in the Great Place to Work awards for the 4th year in a row in 2017. It's a fast-growing company and are listed in both The Sunday Times Fast Track list of fastest growing UK companies, and the International Track list of fastest growing International companies.

This firm connects investors and businesses to critical intelligence. They work with private equity firms, hedge funds, management consultants and corporations.

The Role - What you will need to do

This role will be supporting internal users in a fast paced, high energy environment. You will have the opportunity to learn internal applications, as well as supporting traditional windows technologies. This is a great opportunity to join an impressive organisation in an entry level position, with the opportunity for career development, and progression.

The Role - Primary Responsibilities
Provide 1st & 2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop;
Provide excellent customer service;
Install, upgrade and support Windows OS and any other authorised applications;
Manage desk moves and changes, including the starter/leaver process;
Create, manage and maintain Windows build images;
Produce "how to" guides on systems usage to aid customers and other technical support staff;
Proactively monitor IT systems and preventative measures taken to reduce system downtime;
Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies;
Identify potential vulnerabilities and suggest resolution;
Ensure PC asset management processes are followed;

You will also work closely with the other parts of the Solutions team, in particular, Systems who are responsible for the IT Infrastructure.

Qualifications & Skills Desired
* Some 1st and 2nd line support experience "good all rounder";
* Good experience with Microsoft technologies across the board (eg Windows 7, 10);
* Understanding of basic networking protocols and principles;
* Desktop Imaging and standard build creation;
* Blackberry / IOS / Android setup, configuration and support;
* Knowledge of IP / cloud telephone systems;
* Pro-actively work on tickets/incidents in the departments queue;
* Exposure to Cloud solutions (Gmail, Box, hangouts, Office365).
* Server Exposure, AD, VMware, File/Print servers.
* MSCA Certification
* ITIL Foundation

The successful candidate is likely to
* Show an almost evangelical enthusiasm for technology
* Will ideally have at least two year's experience in a Desktop support role, in a windows environment
* Be communicative and work best in a partnering approach to work colleagues
* Show pride in their achievements, honesty about their shortcomings, be always hungry to learn how to do better
* Find working with more experienced people as an opportunity to learn
* Understand that working in a commercial environment sometimes requires compromises in their approach to solving a problem
* See and communicate with business stakeholders as partners with a common goal
* Thrive in a fast changing environment and be dedicated to continuous improvement
* Show dedication to quality service levels for their stakeholders
* Be comfortable with delivering at pace

Interviews are taking place next week so please send your CV to be shortlisted.

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
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