IT Service Desk Analyst (Urgent)

United Kingdom
£20k - £25k pa + Excellent
05 Oct 2017
07 Nov 2017
Contract Type
Full Time
Our client is a well-established organisation and market leader. The client is now looking for a passionate IT Service Desk Analysts to join their growing team to provide technical IT support to their fast expanding business.
You will be the first point of contact for our customers, and therefore be an ambassador for the business. Using your communication skills, you will identify the issue that the customer is reporting, and log the details accordingly in our ticket management software. If possible you will resolve the customer's request or query or escalate to the relevant party.

Duties and Responsibilities
*Be the first point of contact for customers for all IT needs
*Monitoring of Service Desk contact points (e.g. phones and email) and logging of issues in a timely and professional manner using the helpdesk system.
*Ensuring tickets are logged with the correct priority and are categorised accordingly with sufficient details for the ticket to be progressed if necessary
*As a part of a team, taking ownership of all calls from initial contact to closure
*Providing updates to customers regarding ticket progress in a timely manner
*Escalating calls to third parties
*At prescribed intervals, seeking updates from third parties and recording the information accordingly
*IT troubleshooting of Microsoft environment
*Administration of AD and File and print services.
*Setting up new users' accounts and profiles and dealing with password issues
*Resolve incidents with printers, copiers and scanners and upgrade different types of software and hardware
Skills and Experience Required
*Enthusiasm and willing to go the extra mile
*Self-motivated and proactive at all times.
*Able to troubleshoot hardware faults on Printers, Desktops and Laptops.
*Able to install, configure, troubleshoot and administer the following products & technologies.
oMicrosoft Office Suite 2007/2010/2013
oWindows XP through to Windows 8
oActive Directory and Group Policy management
oMobile devices in the enterprise
oCitrix Xenapp

This is a fantastic role where you will need to have a high degree of energy, enthusiasm and commitment to succeed. The role is a brand new role and will require flexibility and creative thinking skills to relentlessly contribute towards making a truly great service. Candidates must be able to build and maintain good relationships with those around them - at all levels of the business. The client is offering fantastic opportunity for career progression. Client is looking to grow the infrastructure team in the next 6-12 months.

This will be a very varied role that will appeal to somebody who enjoys juggling a number of different projects and who doesn't mind being interrupted to resolve an IT crisis. You need to enjoy being part of the team and a problem solver to get the most out of this role.

Fantastic opportunity to join a great client in a high profile role; interviews scheduled for next week, send CV ASAP to avoid disappointment.

IQ Tech are a specialist recruitment firm with a straight-talking approach and an impressive contacts book.

We are acting as an Employment Business in relation to this vacancy and are an Equal Opportunities employer who welcomes applicants from all backgrounds.
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