Desktop Support - 2nd Line Support

Rullion Specialist Markets IT
£20k - £24k pa
05 Oct 2017
07 Nov 2017
Contract Type
Full Time
Hours - (40hrs) Mon to Friday, flexible between 06:00 - 18:00 25 days Holiday The Desktop Support Technician role is to coordinate and provide the support and maintenance within the organization's desktop, mobile and thin client computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC, laptop, mobile and computer related hardware/equipment to ensure optimal computing performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance for 2nd line service desk issues. The role has asset management responsibilities for maintaining accurate tracking of IT assets within the business. Essentials: Excellent technical knowledge of laptop and desktop hardware, including Lenovo and HP desktops and laptops, mobile devices (IOS and Android), thin client terminals and varied printing devices. Excellent technical knowledge of internal computer components, including RAM, hard drives, motherboards, NIC cards etc. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides.
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