Senior IT Support Engineer

Berkeley Square IT Ltd
United Kingdom
£250 - 320 Per Day
04 Oct 2017
07 Nov 2017
Contract Type
Full Time
Senior IT Support Engineer - 5 month contract role £250 - £320 per day. My client, based in central London, is a leading interactive entertainment company for the mobile world and are looking for a senior IT support engineer to join a fast paced dynamic team. The successful applicant will be a strong communicator both verbally and in writing, with excellent organisational skills, good technical skills in Mac and Windows environments and sound logical troubleshooting. Main challenge of the role will be a wide array of issues in a fast paced environment where you can be approached by walk-ups in addition to tickets, e-mails and messaging platform Hipchat. This is an excellent opportunity to work in an global, fast paced Tech company, supporting teams to produce industry leading games. You'll work with cutting edge technologies in an environment where your effort an input is both acknowledged and valued. You will be responsible for providing a superior level of IT support services to the employees. The successful applicant will have some experience within environments where Windows, Mac OSX and Linux co-exist in harmony. They will also have commercial experience working in a fast growing company within an IT Support Function. Responsibilities; - Provide end user support for applications and systems like MS Office, VPN, IP Phones (Cisco), mobile Phones and video conferencing systems - Work with all of the normal IT support tools including but not limited to: Active Directory, exchange, antivirus, imaging (SCCM and MDT), Mobile Iron, disk encryption, spam management (Proofpoint) - Ensure joiners and leavers IT requirements are managed correctly - Manage the IT assets through their entire lifecycle from acquisition to disposal - Gather and translate user expectations to technical solutions - Create and update documentation using a wiki (Confluence) - Mentor customers and deliver end user training - Monitor and manage the IT ticket queue to ensure SLA's are achieved Desired attributes; - Excellent written and spoken English - You are a customer service oriented team player who possesses excellent organisational skills - Ability to adjust quickly to changing priorities and make quick decisions with limited information - Basic knowledge of Microsoft Windows Server operating systems and email systems (Exchange) - Good knowledge in Microsoft Windows applications such as Microsoft Office suite. - Aware of security standards to protect personal IT devices - Basic understand of Internal networks(routing, DNS, DHCP, etc) - Experience in hardware installation and troubleshooting of PC's and Macs - this includes working with hard drives, motherboards, CPUs, PSUs, GPUs, soundcards, monitors etc. - Knowledge in Printers and Microsoft Printer Server.
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