Application Support Analyst

Spectrum IT Recruitment Ltd
£30k pa + Benefits
05 Oct 2017
07 Nov 2017
Contract Type
Full Time
Application Support Analyst A global software provider is seeking an Application Support Analyst to join its large support team based in Slough, providing software support to a comprehensive portfolio of products. This is great oppertunty to move from general IT Support or helpdesk into Application / Software support. The Support team is currently supporting a huge international customer base. As Application Support Analyst you will: - Provide professional and responsive software support to agreed SLAs working to internal KPIs and OLAs - As a product expert you will take ownership of support calls from the initial contact through the problem resolution and completion ensuring the customer is kept informed throughout. - Through professional service build and maintain customer relationships. - You will be able to perform analysis of customer solutions and configuration management. The successful Application Support Analyst will have the following skills and experience: - Software Application Support / Bespoke Software Support - Excellent problem solving skills - Excellent communication The following experience would be advantages: - UNIX and Windows Platforms - ERP Systems - ITIL - A large focus of the software is within House sales so any experience within the environment would be a great benefit Based in modern offices in Slough, Berkshire the role of Application Support Analyst is paying up to £30,000 depending on experience. They also excellent benefits such as Life Assurance, Health Assurance, Private Health, 25days holiday ( increasing with length of Service), Bonus & Childcare Vouchers To apply for this role please forward you CV to *************************** or call Lucy on ************* Keywords: Software Support, Application Support, Bespoke Software Support, Bespoke Application Support, IT Support, Slough, Reading, Marlow, High Wycombe, ERP, House Sales, Berkshire, Middlesex
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