IT Helpdesk Engineer

Recruiter
Recruitment Genius Ltd
Location
Southampton
Salary
£18k - £25k pa
Posted
03 Oct 2017
Closes
07 Nov 2017
Contract Type
Permanent
Hours
Full Time
This company is a growing provider of outsourced IT services to businesses and charities on the south coast. Their clients typically operate computer networks with between 1 and 10 virtual servers, and between 5 and 75 network users. Although they provide IT infrastructure and expertise, at their heart they are a service company. The company currently comprises two directors and three employees so is a great opportunity to join an organisation in its early stages that is constantly evolving. The company has enjoyed continued growth over the last two years. This role has come about because the current support engineer is moving into an on site role due to the increased volume of projects that they are delivering. Purpose They require a dedicated technician to provide IT support services to their clients, and that of their sister company. The role is to both reactively resolve client issues that arise, and proactively ensure that their clients computer infrastructure is well managed and documented. They also encourage recommendations on how clients can more effectively use IT to progress their own organisation. Day to Day - They offer a varied role that will typically include; - Management of server, firewall, and switch infrastucture - Management of onsite backup and offsite replication - First point of call for client issues normally initiated by phone or email - Manage the issue from first contact through to resolution, using diagnostic tools an using pertinent questions - Most calls can be resolved remotely but some site visits will be required - Log all calls and provide full traceability of actions taken and outcomes - Shadow our onsite team through some installations and on completion for support handover The successful candidate Their perfect candidate will demonstrate the following characteristics; - Intellect: be educated to 'A' level or equivalent, or have proven ability to learn quickly - Personality traits: confident, optimistic, friendly, influential, good communicator both orally and in writing, composed, dependable, patient, persistent, Experience At least one year commercial IT experience. Career progression The helpdesk role encounters a varied range of issues and technologies on a day to day basis, and if your core motivation is to care for, and help our clients organisation through continued improvement and service then this is the role for you. This role is however a great opportunity to learn and gain a strong technical knowledge that can be used in other roles that will present themselves as the company grows, including implementation consultant, including specialisation in security, Office 365, or cloud environments.
This job was originally posted as www.jobsite.co.uk/job/959250925