1st Line Helpdesk Analyst

Roc Search Limited
United Kingdom
£140 - £150 p day
05 Oct 2017
07 Nov 2017
Contract Type
Full Time
Roc Search are urgently seeking a 1st Line Helpdesk Analyst for 6 month contract to be located in Central London. Start MONDAY. £140-150 per day. - You will be supporting the Service Desk team to ensure IT calls are logged, progressed and resolved - Owning tickets from logging to resolution, seeking advice and expanding your own knowledge when necessary to resolve issues - Chasing suppliers, colleagues, our customers and updating tickets. - Taking calls, remote support via LogMeIn, dealing with non-technical customers and executives - Ensuring tickets are not breaching SLA's and proactively managing open issues. - Taking responsibility for the 1st line desk to ensure smooth running. - Rota based out of hours and weekend on call duties - Experience with desktop issues. - Environments Windows 7, Windows 10, OSX. - Microsoft Dynamics preferable. - Mobile device setups, iPad, iPhone, laptops. - MCITP certifications on Windows 7. - Used to working to documented process and procedure for builds, new user creation and so on - Some knowledge of IT security beneficial Telephone interviews and face to face interviews will be happening over the next 24/48 hours and we require someone to start ASAP
This job was originally posted as www.jobsite.co.uk/job/959251864