Database & Supporter Care Officer

EasyWeb NFP
London (Greater)
£20,000 per annum
04 Oct 2017
07 Nov 2017
Contract Type
Full Time
Database & Supporter Care Officer Our client’s vision is that every missing person is found safe. They are a non-judgemental, highly skilled team of staff and volunteers working around the clock for everyone who needs them. They provide free 24 hour confidential support, help, advice by phone, email, text and online, including the opportunity to reconnect. They also coordinate a UK wide network of people, businesses and media to join the search for the estimated 250,000 people who go missing each year. Position: Database & Support Care Officer Location: Mortlake, South West London (13 mins from Clapham Junction and 23 mins from Waterloo) Contract type: Full Time, Fixed Term for 12 months Hours: 35 hours per week, some out of office hour's work will be required Salary: £20,000 per annum Benefits: 25 days annual leave per annum/pro rata plus statutory holidays, company pension contribution, access to confidential GP, financial and legal information and counselling helplines, life insurance (3 x salary), interest-free Season Ticket Loans, additional maternity and paternity pay and leave, childcare vouchers, eye care vouchers. Closing Date: 10 October 2017 First Interview: 16 October 2017 Second Interview: 19 October 2017 About the Role: The Database and Support Care Officer will ensure that the database is kept up to date at all times and provide analysis and reports to support the delivery of fundraising activity from individuals, groups and partnerships. You will be responsible for continuing to improve data quality through fundraising and communications team training, data clean up and completing any additional data projects as they emerge. Additionally you will be responsible for delivering effective database support in a calm, professional and organised way that increases the capacity of the department. Working with the Finance department to ensure all donor records and transactions are up to date and correct on the CRM system. About You: You will have experience and a good knowledge of Excel, Raisers Edge, or a similar CRM and will have a high degree of accuracy and attention to detail. You will also have experience of data segmentation and experience of working within fundraising or a customer facing environment. Additionally you will have knowledge and understanding of the implications of the data protection legislation and an understanding of gift-aid legislation and tax claim practice. Strong computer software skills, particularly in Raisers Edge, Excel and Word are essential and you will be financially literate with good record keeping skills. Advanced skills using Import/Export function and Crystal reports within Raisers Edge NXT is desirable. You may have experience of the following: Database & Support Care Coordinator, Database Assistant, Database Coordinator, Database Administrator, DBA, Data Assistant, Administrator, Charity, Charities, Third Sector, NFP, Not for Profit etc. This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.