Support Analyst - York

Fruition IT Resources Limited
North Yorkshire
£21k - £26000.00 pa
06 Oct 2017
07 Nov 2017
Contract Type
Full Time
Support Analyst - York Permanent Salary - £26,000 plus benefits Location - York, North Yorkshire Fruition IT is recruiting on behalf of a UK organisation and they are seeking Support Analysts to provide problem/incident management and support across my clients infrastructure, software platform and website. In return you will receive a competitive salary, an excellent working environment and benefits that include 25 days holiday, PMI, critical illness, contributory pension scheme and work-based learning courses. The role - Provide first and second line helpdesk support, problem/incident management, requirement and bug tracking, and support account management for both the software platform and configured solutions. - Liaise with key internal/external stakeholder to resolve incidents effectively and efficiently - Be involved in the development of documentation and training where required The person - A proven track record of working in a support environment - Strong problem-solving/troubleshooting skills - Strong customer-service skills and experience of working with customers to resolve challenging queries - Technologies supported - SQL Server database and management, VMware, Office 365, Web technologies (.NET), Cloud and similar applications - Excellent communication skills This is an excellent opportunity to work for a forward-thinking, technology driven organisation with a passion for technology and providing excellent customer service. Please note, there is a requirement for candidates to undergo full security clearance due to the nature of some of the contracts. Apply now for immediate consideration.
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