Junior IT Support - No Experience Required

Recruiter
Anderson Recruitment Ltd
Location
Gloucester
Salary
£20,400
Posted
06 Oct 2017
Closes
07 Nov 2017
Contract Type
Permanent
Hours
Full Time
Are you dynamic? Ambitious? Have a passion for people? Love to learn? Looking for a career instead of a dead-end job? This is an exciting opportunity to work for one of the worlds largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions, services and products. They now have an excellent opportunity for a permanent Server Support Engineer to join their fun and friendly team in Gloucester. Our client provides a fantastic launch pad for individuals who are looking to start or develop a career in the IT industry. The successful candidate will be fully supported throughout employment and will receive a 2-week training programme on arrival, as well as never-ending opportunities for further growth. Duties and Responsibilities: Full training is provided - - Answering emails, calls and online chat in a positive and friendly manner. - Taking ownership of support requests ensuring they are resolved to the customers satisfaction. - Upselling suitable products based on the customers needs. - Quickly identify problems that need to be escalated to the next level of support. - Creating a record of each customer problem and administer the process. - Educating the customer where possible, to reduce their need to contact support. - Promote and provide support for new products. - Maintain an up to date knowledge of our products, technologies and their competitors. - Management of Windows and Linux server operating systems. - Carrying out bespoke installations and/or maintenance based on customer requirements. - Troubleshoot and solve complex technical issues to the customers satisfaction. Key skills: - Previous customer service experience. - Excellent written and verbal communication skills. - Confidence in handling difficult customers. - Ability to learn under pressure in a fast-paced environment. - Passion for a career within the IT industry. Hours - 40 hours a week on a shift basis (covering the hours of 7am until midnight). Salary - £20,400 - This is £17k per annum plus a 20% shift allowance (which equals to £20,400 per annum) as well as excellent benefits & bonuses including 25 days holiday!
This job was originally posted as www.jobsite.co.uk/job/959271152