2nd Line Support Engineer/Analyst- Office 365/Cloud/Azure- £35k

United Kingdom
£30k - £35k pa
07 Oct 2017
07 Nov 2017
Contract Type
Full Time
2nd Line Support Engineer/Analyst with Cloud/Azure/Office 365 experience required for my high profile client based in central London. MUST HAVE CLOUD/AZURE/OFFICE 365 EXPERIENCE. My client can pay upto £35k for the right candidate. THE ROLE: The 2nd Line Support Analyst is accountable for the high level of customer service and client satisfaction for the clients customers require. This role must ensure SLA's are met and the individual must proactively manage and prioritise their workload and develop a positive working relationship with the staff and customers. Further responsibilities include: Provision of 2nd line support service for hardware and software incidents Installation of hardware and software. Provision and support of mobile devices. Working collaboratively with other teams where incidents and service requests require cross-functional activities. Assisting the documentation of our Services as appropriate. Project delivery support Identification of service improvement opportunities Essential skills\qualifications\experience A broad technical knowledge of PC's\peripherals and their architecture Experience working in an IT Service Desk environment Experience with Microsoft Intune Proven software\hardware troubleshooting skills PC\Desktop Support knowledge including Windows OS, Office Suites and application suites ITIL v3 Foundation certification An ability to take a methodical approach to service issues Able to work both on own initiative and as part of a team Ability to work under pressure to meet SLA's and remain calm in stressful situations Ability to follow processes and procedures To develop and maintain positive working relationships with team members and the extended user base. To work closely and liaise with Infrastructure, Project Management and Account Management teams Not only have a 'can do' but an 'over and above' attitude to professional standards and working practises and a willingness to see work through to its completion. A willingness to learn and develop new skills provide excellent web based and certified training and use the latest (predominantly) Microsoft technologies that are commensurate with being a Microsoft Platinum Partner. Someone who prides themselves on customer satisfaction and believes in process improvement initiatives, with examples provided. Be prepared to work on a 7 day shift basis that includes occasional weekends and bank holidays. Technical Requirements Desirable skills\qualification\experience required Microsoft certification (MCSE/MCSA/MCP's) MS Exchange 2007\2010\2013 Exchange Server 20xx Windows 7\8\8.1\10 PowerShell Azure Quest Active Roles Quest Defender SharePoint Office365 Windows Defender Routers, printers, laptops, firewalls and switches My client is looking to interview as early as next week so please apply now! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
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