Client Relationship Management, Luxury Property

Recruiter
Aldrich & Co Limited
Location
London (Greater)
Salary
£70,000
Posted
06 Oct 2017
Closes
07 Nov 2017
Sector
Accountancy
Contract Type
Contract
Hours
Full Time
A brand new luxury development in the West End is looking for a Client Relationship Manager with experience providing exceptional service to UHNWIs.

You will be supporting new residents to move in and set up their new homes and liaise with them on all enquiries during this process.

This will suit a confident and experienced individual dedicated to providing excellent service.

Responsibilities:

- Deliver an exceptional living experience pre and post client occupation and supporting a "world class" customer experience
- Definition/clear explanation of enhancement opportunities for the clients in accordance with the buildings capabilities
- Positive and proactive planning and action of the management plan to meet statutory, legal, contractual contingency and in apartment service requirements at all times
- Management of risk and cost predictability of the operation of Clarges Mayfair linked to the Service Charge Budget, Peace of Mind package and agreed service levels and funds available
- Maintain excellent relationships with clients, managing expectations and ascertaining future needs

Requirements:

- Professional and accountable with a high level of integrity
- Excellent customer service skills
- Exceptional attention to detail and organisation skills
- Very calm and composed
- Diplomatic with the ability to manoeuvre complicated situations