IT Operations Manager - up to £75k - Southampton

Sanderson Recruitment
£60k - £75k pa + benefits
06 Oct 2017
07 Nov 2017
Contract Type
Full Time
We are currently seeking a number of IT Operations Managers to join a brand new Service Management team within this leading Wealth Management organisation. This organisation is going through major transformation, and part of this is the significant growth of their in-house service management capability. We are seeking 2 IT Operations Managers to manage problems and incidents from identification through to resolution, communicating effectively with all stakeholders and ensuring all 3rd parties are adhering to agreed SLAs and KPIs. As the in-house capability is relatively new, you will also have many opportunities to contribute to improving processes and procedures. For the right candidate there is the possibility of moving in to a Team Manager role as the function grows over time. Responsibilities - Manage Problems and Incidents from identification through to resolution according to ITIL standards - Act as the conduit during the rectification process between all stakeholders (internal customers, suppliers and operations) - Ensure all updates are communicated effectively - Manage closely the performance of 3rd party suppliers according to agreed KPIs and SLAs - Constantly look to improve the service provided by the in-house team and suppliers to the business Key Competencies - Previous experience in a similar role - Front-footed, pioneering attitude - always looking to improve personal, team and function performance - Excellent communication skills - Takes an empathetic view when dealing with internal customers and colleagues in order to influence decision making - Relevant qualifications - ITIL v3 or ISO 20000 This leading financial services business has over 18 million customers in the UK and worldwide. They offer excellent career development opportunities providing each individual the opportunity to grow within the organisation. To learn more about this unique opportunity, please contact Hannah Waddington on ************* or email her at **********************************.
This job was originally posted as