Change / Business / Data Analyst (EMEA Customer Service) (14 Mth FTC)

Recruitment Revolution.Com Limited
United Kingdom
£50,000 PA (14 Months Maternity Cover)
06 Oct 2017
07 Nov 2017
Contract Type
Full Time
Change / Business / Data Analyst (EMEA Customer Service) (14 Month FTC) London SW1 £50,000 PA (14 Months Maternity Cover) + 25 days holiday We are currently hiring a Change / Business / Data Analyst who will be responsible for gathering, analysing and presenting/reporting the data related to our EMEA Customer Service function. Including monthly payment processes and special projects. About the brand: Founded in 1990 we are a $487 million manufacturer of home cleaning robots. We also make robots for the defence and military sectors. The Change / Business / Data Analyst: We are seeking to recruit a candidate who will relish the challenge of working within a complex and fast paced environment, as we progress through a period of significant change. The ideal candidate will learn quickly, challenge the status quo and assist the business to identify & prioritise improvement opportunities. An eye for detail is needed and also the capability to assimilate information from a variety of sources. The ability to forge strong relationships with the key business stakeholders is vital. Ideally you have worked in a similar role, perhaps in a services organisation, or logistics or post-sales support where your data is used to turn around processes and products in equal measure. What the role entails: + Gathering, analysing and presenting/reporting data + Product and Problem Tracking - Today's top issues, tomorrow's top issues + Incident breakdown and categorisation + Operational effectiveness - Service ratios, stock management + Financial - Forecast actuals, reporting, invoices etc. + Customer satisfaction - CSAT for all solution outcomes, in all territories + Warranty cost management & modelling About You: Experience: + A relevant bachelor's degree or equivalent experience + 5 years of business analyst experience with solid business acumen + Prior demonstrated success in a similar position, within a dynamic work environment + Demonstrated success in improvement programs + Ability to develop strong relationships with suppliers and partners + Strong customer service experience preferably within an international environment + Experience of developing improvement strategies and converting into tactical plans, delivering results. Skills, Abilities and Knowledge: + Proficiency with MSOffice (Access, Word, PPT, Excel), Tableau, Qlikview, Spotfire (or similar products) & SQL + Proficiency with web-based tools i.e. Webex, Live Meeting, etc + Excellent verbal and written communication skills + Self driven, as well as being target and process driven + Strong medium and long term forward planning, organisational, prioritising and multi-tasking skills + Management of change + Passionate, customer focused approach, driven by high customer satisfaction levels + A team player with a 'can do' attitude, capable of working with minimal supervision + Sound consensus decision making capabilities and ability to take action + Ability to analyse and solve problems + Self-motivated and determined, with a flexible hands on approach to work and be able to communicate and represent the business at all levels in a structured, dynamic and professional way. You may have worked in the following capacities: Business Improvement Analyst, Business Change Analyst, Change Manager, Business Analyst, Operations Efficiency Analyst, CI Analyst. Interested? Just Apply Below... ...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] ************************* quoting the job title & ref. Good luck, Team RR.
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