First Line Analyst (SC)

Hays Talent Solutions
£18000.00 - £22000.00 per annum + benefits
06 Oct 2017
07 Nov 2017
Contract Type
Full Time

Security cleared, It, Stevenage

First Line Analyst (SC Cleared)


Shift pattern, 7.5 hours a day between 6:00am - 8:00pm

Main Responsibilities

Part of a close-knit Security Cleared First Line Support team for one of our prestigious customers, you'll enjoy an environment where people support and respect each other. Supplying first point of contact support for all IT related issues, the primary duties will be to receive and accurately log telephone calls and emails/tickets, analysis the nature of a problem and providing resolution wherever possible, or to pass information on to the most appropriate technical teams for resolution, within the agreed service levels.

Join us as a 1st line support analyst and you'll find plenty of variety, opportunities for personal development and career progression, and a constant stream of new challenges. All in a dynamic, action-orientated and supportive environment where business leaders are accessible.

The Ideal Candidate

The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance or be able to go through security clearance.

Your experience in a customer-focused IT helpdesk environment will already have given you an understanding of Microsoft Windows, Active Directory, and Microsoft Office, call logging ticket systems, service level adherence and outstanding customer service skills.

The ideal candidate will have experience in MS excel with the ability to run reports and data analysis.

We'll give you appropriate training and system knowledge to further advance your skill set and attributes so you can grow and develop further within IT support.

Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared, candidates that are willing to undergo the security clearance process may be considered however SC clearance is an essential requirement for this role.

If you are interested then please apply now or call Richard on 01162615042 to find out more.

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