Technical Analyst - ONE

Recruiter
Capita
Location
Luton
Salary
£20000.00 - £25000.00 pa
Posted
06 Oct 2017
Closes
07 Nov 2017
Contract Type
Permanent
Hours
Full Time
Technical Analyst - One Bedford Competitive Salary & Benefits About the role One Technical Services provide technical expertise to Capita One customers and to the Capita One business. The analyst team has a primary remit to provide technical expertise covering product support, usually on a chargeable basis. The team is also required to provide help and support for the Technical Consultants' team, and to play their part occasionally in the form of onsite visits. The team consists of multi-skilled Technical Analysts with Oracle and Microsoft disciplines. Fundamental to the role of Technical Analyst is effective resource management, commercial acumen and technical competency. The post holder will be expected to be a highly motivated individual who works well within the team and aims to reach and exceed targets and standards set by the Team Leader and Head of Technical Services. The Technical Analyst has a responsibility to ensure that service levels are met and that both customers and internal departments receive a timely response to their requests. What you will do: - To provide technical services to Capita One customers and to the Capita One business - Work towards targets and goals as set out by the Technical Support Team Leader and demonstrate an understanding of how you will achieve these in your 1-1 meetings and regular reviews - To plan effectively and to achieve expected service delivery - To work effectively and flexibly with all other Technical teams to help collectively achieve targets across Technical Services - Proactively seek out new opportunities which will help deliver increased service levels, or quality improvements - To assist the Application Support Team in their investigations at a technical level. - Work with the wider business such as Development, Product and Sales to provide sound technical advice and guidance toward the continual improvement of our products and services. - Work closely with other team members and other teams, ensuring you continually develop and improve both own and the team's knowledge, skills and behaviours to help maximise performance - Be a subject matter expert on a key technology Your experience will include: - Proven successful experience in a Technical/ICT setting or demonstrable passion for it. - Experience of working with Microsoft Windows Server (2008/2012) - Excellent troubleshooting skills - People skills for building relationships with colleagues and customers at all levels - Strong written and verbal communication skills - Ability to build strong customer relationships - Demonstrates strong interpersonal skills including questioning for clarification and establishing of facts, observation and active listening - Communicates regularly and effectively during the change process, ensuring the change takes place successfully - A working knowledge of Microsoft Office applications What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, , company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment. What we hope you will do next Help us find out more about you by completing our short application process - click apply now. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Listen | Create | Deliver Follow Capita on twitter @capitacareers Follow Capita on facebook @careersatcapita Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
This job was originally posted as www.jobsite.co.uk/job/959267072