Optical Assistant

On Time Recruitment Limited
06 Oct 2017
07 Nov 2017
Contract Type
Full Time
We are currently looking to recruit a motivated and enthusiastic Optical Assistant to join our client based in Northampton. Details of the role are as follows: - Hours: 37.5 hours per week. (Monday -Sunday 5 Days per week.) - Competitive Salary to attract the best. - Generous benefits including pension & bonus based on practice turnover. Duties and Responsibilities - Work as part of our professional team to deliver exceptional customer service to all of our customers. - Positively promote the department within the store; greeting customers and offering advice and information on Future Vision products and services. - Assisting and advising patients when selecting frames and/or contact lenses following an eye examination; ensuring all measurements are taken correctly and professionally. - Complete pre-screen and field tests in accordance with the professional standards under the direction of the Optometrist. - Reception duties such as; answering the phones, booking in patient appointments, filling, completion of paperwork, and ensuring the in-house system is accurately maintained. - Ensure that all Future Vision legal and policy documents are understood and complied with at all times. - Liaise with the Opticians Manager to ensure the clinics run efficiently. - Dispense spectacles and make any necessary adjustments for patients. - Arranging and maintaining shop displays. - Ensure the department is kept clean and tidy at all times. Qualifications and Experience - Previous experience retail/face to face customer service experience is essential - Previous experience working as an Optical Assistant is essential Personal Qualities - Commitment and Flexibility demonstrate the commitment and flexibility required to meet the changing needs of an expanding business - Interpersonal Skills develop working relationships with fellow employees, customers and suppliers, as required - Communication Skills communicates concisely and professionally, either verbally or in writing, with our customer, our employees and our suppliers, as required - Honesty, Openness and Integrity maintain visibility and awareness of activities and escalate issues that are likely to impact on performance to your manager - Initiative use your initiative to resolve day to day issues or escalate to your manager when appropriate - Innovation have a positive and enthusiastic attitude towards proposing new ideas and processes to benefit the functionality of the department - Company Values awareness of the company values; customer focus, energy, recognition, team work and respect required to build and support the team efficiently Key Skills - Time Management prioritise and manage workloads to achieve deadlines whilst maintaining quality and accuracy of work at all times - Relationships monitor the interface between our employees, our customer, our suppliers and other areas of the business - Procedures adhere to procedures and escalate issues - Performance monitor performance and escalate issues - Meetings attend and contribute to meetings as and when required - Property ensure that all the equipment used by the Team is cared for and maintained to agreed standards to protect company property - Knowledge develop your own and employee knowledge of the business: our customer, our objectives, our products and our services
This job was originally posted as www.jobsite.co.uk/job/959268476