1st/2nd line IT Support Analyst - £20k - £30k - Marlow

Spectrum IT Recruitment Ltd
£20k - £30k pa
05 Oct 2017
07 Nov 2017
Contract Type
Full Time
1st/2nd line IT Support Analyst - £20k - £30k Office, Windows, SQL £20k - £30k Marlow, Buckinghamshire 1st/2nd line IT Support Analyst required to join a software company based in Marlow, Buckinghamshire. The company are currently expanding and looking to add a 1st/2nd line IT Support Analyst to their existing service desk team. Examples of responsibilities: - Providing 1st/2nd line support of the company's product range via telephone and email - Escalating high priority requests to ensure all problems are resolved as quickly and efficiently as possible - Follow documented procedures for customer support, identifying and suggesting improvements where necessary - Provide training and support to other Service Desk team members Key Experience: - Experience in a 1st/2nd line customer support position - Excellent communication skills - Microsoft Office knowledge - Problem solving skills Any experience in one or more of the following would be advantageous: - SQL - Windows Servers - IIS If you are looking for an opportunity of this nature please contact *************************** or call on *************
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