IT Support Engineer
Apex Computing Services is a well-established Computer Services Company which has been running since 2002. Our clients cover a wide range of businesses and education establishments. Our offices are based in Salford Quays area and we are currently recruiting for an extra member to our IT Helpdesk support team. The majority of our customers are SME’s based in the North-West.
- Salary Circa. £22 - £30k depending on experience.Double time for any agreed overtime.We offer 23 days’ holiday plus all UK Bank Holidays.
- Car parking space provided
- Company laptop and mobile phone / phone allowance provided
A full UK driving license is essential.Microsoft Qualification advantageous but not a necessity
The work will be a mixture of office based work at our Office in Salford Quays and onsite support at customer locations around Manchester and the North-West.As we only support businesses and schools working hours will typically be Monday to Friday, 8:45am - 5:30pm with occasional overtime for installations or cover customers’ requirements. Excellent working environment with a friendly team of professionals. We pride ourselves on creating a great working environment and investing in our employees.As an IT Support Engineer your main roles and responsibilities will include:
Being responsible for the resolution of 1st line and 2nd line customer support by resolution of incidentsOrganising and implementing customer desktop, server and network systems.Troubleshooting and reacting appropriately to client requests and systems alerts.Actively seeking opportunities to improve clients IT systems and IT operations.Conducting client onsite visits for support and system installations.Maintaining strong client relationships and delivering excellent customer service.Completing assigned tasks on time and managing own workload.Communicating progress and issues both internally and to clients.Administrating duties including client maintenance and support.Performing all activities that are required to fulfil the client’s needs and requests.REQUIRED SKILLS/EXPERIENCETechnical support experience / knowledge of Microsoft Windows Server 2008/2012/2016 environments, networking and systems troubleshooting and resolution. (Ideally this would have been gained as a helpdesk analyst or systems administrator within an IT company). Experience of delivering support and technical expertise to end users face to face, over the telephone and via remote support software.Strong system, software and hardware diagnostics, fault finding and problem solving ability.Experience of server implementations, device imaging and deployment, firewall and WAN technologies.Knowledge of Microsoft Exchange Server and other Messaging Environments.Experience of Microsoft Office 365 Services, Cloud Email, Office software licensing.Exposure to Virtualised Environments is advantageous.THE PERSONYou will need to have excellent communication skills via face to face, telephone and email, you must be able to converse with non-technical people without technical jargon and be able to build and maintain good relationships with clients, colleagues and suppliers. You must be able to manage and priorities your own workload to be able to work within tight deadlines.As well as being both self-motivated and self-disciplined, you will be able to remain calm under pressure and be a tenacious problem solver who understands when issues should be escalated. You will be eager to learn with an ability to self-teach in areas of uncertainty. Finally you should possess a strong customer service ethos with a hunger to develop and improve your experience.
This job was originally posted as www.cwjobs.co.uk/job/76740777