Senior IT Support Analyst

Candidate Source Limited
Up to £35,000 per annum
05 Oct 2017
06 Nov 2017
Contract Type
Full Time
To be based in our EMEA HQ in Bracknell, our support organisation is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts. Your primary job function is to provide support to internal staff in EMEA. Reporting to the IT Client Services Manager, you will monitor Helpdesk ticket queue and assist with resolving issues raised through the ticketing systems. This is a busy role where you will get involved in many tasks, including Configure, backup and maintain PCs and PC images for employees. Troubleshooting and fixing PC and end users hardware issues· Deploy software to end users equipment using SCCM as well as manually· Monitor and maintain Antivirus software that is deployed to all end users equipment. For the role you MUST have the following: - Strong working experience gained within an IT Support / Helpdesk environment which includes supporting remote employees - Good interpersonal and communication skills and an excellent telephone manner - Significant experience in supporting Windows pc's, Windows Server and Active Directory - Active Directory Maintenance, Administration & Group Policy - PC building using MDT - Software installation via Microsoft System Center Configuration Manager· Virus troubleshooting· A good knowledge of Networking including TCP/IP, DNS, DHCP etc. Ideal Requirements - You will require strong experience previously gained in Technical / IT Support. - Knowledge of hardware / software troubleshooting techniques and evidence of delivering world-class service is essential. - Knowledge and experience of Administering MS Active Directory, Windows Server 2008/2012/2016 and Windows 7 and 10 Personal characteristics: - Excellent verbal communication skills in English - Service-oriented with a proven ability to prioritize tasks in a stressful environment - The ability to work independently with minimal supervision - Willingness to learn and explore new technologies - Team Player - Goal Oriented - Able to Multi-Task This role will require the occasional travel to other office locations in EMEA. In return you can expect a great team environment along with a salary of up to £35,000 pa and benefits. The job title of Senior' relates simply to the level of experience and has no relevance to age. You are encouraged to apply for any opportunities that you feel to be suitable, irrespective of age or level of experience. The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
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