Private Medical Account Handler

£18k - £24k pa
05 Oct 2017
06 Nov 2017
Contract Type
Full Time
Job Title: Private Medical Account Handler
Location: Brighton
Type: Permanent
Salary: £20,000-25,000 + Unlimited Commission + Pension amongst other company benefits
Industry: Industry Broker (Insurance, Personal Lines, Broker, Medical Insurance)

Our client, a leading insurance brokerage based in Brighton, is currently looking for a Healthcare / Private Medical Account Handler due to their constant expansion. To effectively manage client needs in a professional and timely manner in order to achieve maximum client retention. Working hours are 9-5 as well as one Saturday a month, with a day given in lieu during the week.


Renewal of existing policies -manage the renewal process
To ensure that renewal invitations are prepared and despatched
Ensure that renewal invitations are followed up regularly to maximise renewal retention
Setting up of new policies - manage client handover from sales to service
Dealing with day-to-day queries
Liaising with clients/brokers
Producing/checking/issuing documentation to the client/broker
To process requests for adjustments to policies and to reissue documentation as required
To ensure that all documentation and information are accurate and issued in a timely manner within service standards

Skills / Qualities Required:

Must come from a Healthcare Insurance / Private Medical Insurance background
Minimum 5 GCSE Grades A to C, including English and Maths
Fluent in written and spoken business English
Works well under pressure and ability to adapt and remain flexible in approach
Drives exceptional customer service
2-3 years working in a customer service environment

If you have the relevant experience or know someone that does please contact us now on [Phone number removed] or email us at [Email address removed].

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.