IT Support AnalystBristolup to £24,000

Colston Consulting
Bristol (City Centre)
£18000 - £24000 per annum
05 Oct 2017
06 Nov 2017
Contract Type
Full Time
IT Support Analyst – Bristol– Up to £24k

First Line Support/1st Line Support/Microsoft/ITIL/Exchange/Office365

This 1st Line Support Technician role is an awesome opportunity to join a specialist software provider based in Central Bristol.

The business offers support to a large number of clients from around the country. They are looking to expand their support team so they can keep offering their clients a high quality service.

You would be the first line of support for application and infrastructure products and solutions.

Your responsibilities will include:
  • Incident logging

  • Inbound/Outbound customer support

  • Setting reasonable expectations for customers’ issues to be resolved

  • Managing the technicians’ workload

  • Assist with solving basic support problems.

As an ideal candidate, you would have:

  • ITIL Aware

  • Excellent communication skills

  • Good working knowledge of Microsoft Windows and Microsoft Office

  • Experience of using a database

  • Good working knowledge of PC hardware, network principles and operating systems

This is an urgent requirement for my client who are offering a swift turnaround on applications. The interview process will consist of a telephone/F2F interview. CV’s to harry.whittingham[at]
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