Service Desk Analyst - Contract - £100pd

Itecco Limited
£90 - £100 p/day+ 8 Months
05 Oct 2017
06 Nov 2017
Contract Type
Full Time
Service Desk Analyst, with a good Service Desk background of 1st Line Support & exposure to 2nd Line Support. Start - Immediate Duration - 8 months initially Hourly Rate - £90 - £100 Location - Birmingham Working for a leading organisation on a busy IT Service Desk, the Service Desk Analyst will be the first point of contact for any technical IT issues across the user base, working in an ITIL environment. This will include hardware, software, operating systems, Active Directory accounts - creation, deletion, policies and permissions etc. You will also get involved in basic troubleshooting and support for PCs, Laptops, rollout project work, remote services, VDI technology and Thick client PC domains. Minimal travel might be involved to local sites. Essentials * Windows XP/Win 7-8 * Office 2010/2013/365 * Outlook * Professional telephone manner * Customer Service Desirables * Helpdesk * Use of databases * Fault finding/diagnosis * Working in an IT environment * Working in an educational establishment This position would suit a Service Desk Analyst / Service Desk Support Analyst / Helpdesk Analyst / Helpdesk Support Analyst / 1st Line Support Analyst, with good experience of 1st line support on an IT Service Desk. This position will be an initial 8-month contract and will be to start ASAP. If you are interested in applying for this Service Desk Analyst position then please forward your CV or call for a confidential conversation. To be considered for this role you must be eligible to live and work in the UK.
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