Insight & Analytics Roadmap Architect

£70k - £90k pa + Benefits
06 Oct 2017
06 Nov 2017
Contract Type
Full Time
Insight & Analytics Roadmap Architect Leeds - but can be based anywhere but involves some travel £70k - £90k + depending on experience About the role: We are currently looking to recruit for an Insight & Analytics Roadmap Architect to join our O2 Partnership within our Customer Management team based in Leeds. The Capita O2 Partnership provides contact centre operations for O2 customers. The Insight and Analytics team produces actionable insight to support the Partnership. We are seeking a highly experienced and knowledgeable professional from the world of insight and analytics to provide the thought, leadership & drive to develop & deliver an extensive suite of data, analytics, insight and MI to expose and characterise the customer journey across multiple service channels for O2's customers. About Capita | Customer Management - O2 Capita Customer Management is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India. Capita runs and manages O2's customer service centres and supports O2 as it enhances and expands its digital service offering to customers. In line with O2's vision for the business, Capita is transforming the whole of the O2 operation to ensure the service is meeting changing customer interaction needs as well as using customer data and insight to create a more personalised customer experience. What you will do: - Senior level, full time role reporting to the Insight and Analytics Director - Take ownership for our strategic roadmap with resources drawn from our insight, analytics and MI teams - Based primarily in Leeds with the opportunity to work from home 1-2 days per week and will include some travel - Very challenging, exciting and influential role - This is NOT a typical project management role - it requires extensive subject matter expertise. - Project management support will be provided. Your experience will include: - Primary degree, at least in a technical discipline - Extensive expertise/ experience in one or more or the following areas - statistical analysis and modelling, analytics tools & infrastructure, operations research, machine learning / data mining - Management information systems - Proven track record in - Delivering tools and models, managing multi-disciplinary teams, engaging with and influencing senior stakeholders. - Creating and delivering highly effective presentations - Experience in one or more of the following would be a distinct advantage - Contact Centres, Mobile / Telco / Utilities Sector, Outsourced Services. - Highly enthusiastic and energetic - Proven people manager What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday rising to 27, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment. What we hope you will do next: Help us find out more about you by completing our short application process - click apply now. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Listen | Create | Deliver Follow Capita on twitter @capitacareers Follow Capita on facebook @careersatcapita Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
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