Graduate/ Trainee Technical Support Technician

£16k - £20k pa
06 Oct 2017
06 Nov 2017
Contract Type
Full Time
Graduate/ Trainee IT Security Technical Support Technician Are you looking to take your first steps into a career in IT? Perhaps you have recently graduated with an IT related degree or are supplementing your current work with IT Studies? We have an opportunity to join us as a Technical Support Technician. Our business is highly successful and provides IT Security products to a host of public and private sector organisations in the UK and this role will involve taking calls about any technical IT issues the customers are experiencing and helping the customer to resolve them. We will fully train you to be an accomplished Technical Support Technician. The role is a Monday to Friday role with hours worked on a shift basis between 8am and 7pm. We are based in The Cube, a short walk from Leeds train Station. What you will do As a Technical Suppor t Technician with Capita you will provide technical support direct to customers and engage with leading security vendors, ensuring excellent customer service, responsiveness and that out customer is delighted with the service they receiuve. Over time we would hope that you would progress your technical expertise and develop your career. We will give you all the tools you will need to succeed - you need to bring a willingness to learn and a desire to provide excellent service to our customers. About Capita We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too Your experience and skills will include: - An excellent telephone manner - Good customer service experience - Bright and eager to learn, with an interest in IT. - An analytical mind and ability to grasp technical concepts - Good time keeping and commitment to developing a career with us - Excellent communication skills and attention to detail - A demonstrable ability to follow processes What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment. What we hope you will do next Help us find out more about you by completing our short application process - click apply now. Follow Capita on twitter @capitacareers Follow Capita on facebook @careersatcapita Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
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