Deskside Support Technician

Broadbean Technology Ltd
United Kingdom
£22k - £24k pa
05 Oct 2017
06 Nov 2017
Contract Type
Full Time
Deskside Support Technician CORETX are currently looking for a Deskside Technician to work onsite at one of our clients based in South Mimms. The Deskside Technician will act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Deskside Support Technician Responsibilities: * The Deskside Support Technician will undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures. * The Deskside Support Technician will positively promote the IT Team in order to develop the team profile and that of the wider IT function. * The Deskside Support Technician will participate in internal meetings, as required, in order to share and develop knowledge and best practice. * The Deskside Support Technician will provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. * The Deskside Support Technician will be proactive and ensure that regular status updates are provided to open tickets. * The Deskside Support Technician will build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Deskside Support Technician Experience/Qualifications: * Experience within the customers related industry, * Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. * Demonstrable experience negotiating difficult situations to a successful conclusion. * Previously worked within a Desk Side environment and understand ITIL best practice. Deskside Support Technician Skills: * Excellent communication skills (written and verbal) * Keen attention to detail. * Organised and able to prioritise workloads and workflows. * Approachable and demonstrate outstanding customer service skills. * Self-starter who can help to formulate tactical plans to achieve department strategy. * ble to motivate and lead a team. Deskside Support Technician Measurements: * Positive Stakeholder Feedback. * Consistent compliance with best practice in accordance to the customer's processes and policies * Progress of incidents and service requests monitored and reviewed * Quality and accuracy of information logged.
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