Service Desk Administrator

Understanding Recruitment Ltd
£22000.00 - £26000.00 pa
05 Oct 2017
06 Nov 2017
Contract Type
Full Time
Service Desk Administrator - Broxbourne, Hertfordshire A new and exciting opportunity for a Service Desk Administrator has arisen to join a successful, growing FMCG company based in Hertfordshire. This is an exciting time in the organisation's development. As the successful Service Desk Administrator, you'll be responsible for providing 1st line support and assistance to the users of the company's IT systems, assisting them with hardware and software problems via phone, email and onsite, and providing support to business users on reporting issues, process errors within the companies ERP system and data analysis. A number of the Key duties involved in the Service Desk Administrator role include: - To be the first point of contact for all incoming support requests. - Monitor incident progress through to final resolution. - To manage the ICT loan equipment (laptops and projectors) - To provide first line technical support of desktop hardware and peripherals. - To provide first line support of software / business systems - To take ownership of user problems and be proactive when dealing with user issues. - To log all calls into the call logging system and maintain full documentation. - Support users in the use of computer equipment by providing training and advice. - To provide off site support as and when needed. - To update and maintain system & business process documentation & reporting - To provide active directory administration e.g. Permission changes, setting up new users, Distribution list changes A number of the Key attributes needed for the Service Desk Administrator role include: - 1-2 years experience in a similar role with 1st line / service desk support experience - Basic understanding of PC hardware set-up and configuration. - Basic understanding of networking concepts and troubleshooting - Understanding of Active Directory - Attention to detail and analytical skills. Accustomed to working with and interpreting data. - Ability to negotiate with and influence key stakeholders, seeking win-win solutions. - Proven Time Management skills: Accustomed to working with and meeting time critical deadlines. - Accustomed to Problem Solving and working in a organised and structured way to do so - Demonstration of a positive "can-do" attitude - IT skills - highly proficient with Microsoft Office (2007/2010), Windows Operating Systems. Experience working with Navision (desirable). This is a great opportunity for a driven and ambitious Service Desk Administrator with 1st Line experience to join a rapidly growing company that always works with the latest, cutting-edge technology. It is an exciting time of growth and this role offers fantastic career progression and training opportunities for the right person, so don't miss out and apply now! Salary: £22,000 - £26,000 (depending on experience) + benefits and excellent career opportunities. Location: Broxbourne, Herts Start Date: ASAP Please apply immediately for consideration! Understanding Recruitment is acting as an agency on behalf of this vacancy.
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