1st & 2nd Line Support

Spring Technology
United Kingdom
£24k - £28k pa
05 Oct 2017
06 Nov 2017
Contract Type
Full Time
IT Helpdesk Officer London £25,000-£30,000 This role is for a growing Infrastructure IT specialist to work within areas both with Networks and a Server environment! A leading banking client of mine is currently recruiting for a IT Helpdesk Officer to be able to provide first and second line helpdesk support across all business areas with additional involvement in IT projects. Main responsibilities of role *Provide effective first and second line support for Bank users, logging of helpdesk calls, resolving issues to completion by working with senior members of the team and proactive investigation *Run daily procedures & ensure the daily checklist tasks are logged and completed successfully *Assist with office relocations and equipment moves *Monitor the performance of the network and ensure network & communication issues are investigated & resolved *Manage hardware/software problems to resolution. Pro-actively seek solutions to known issues *Configure PC & server hardware & software for the bank's users *Ensure daily server backups are running successfully *Maintain PC, Server, Communications and associated equipment *Monitor Bank's antivirus solution *Provide out of hours support using on-call mobile as provided, according to agreed rota *Ensure physical & logical security of computing facility as appropriate The person *Experience of working in a busy support environment, handling 1st and 2nd line support issues *Experience working with Windows 2008 R2 and 2012 R2 servers, making configuration changes and troubleshooting issues. *Good Active Directory knowledge over and above basic user administration, preferably MCSA qualified *Good understanding of DNS\DHCP and Group Policy *Experience supporting IP telephony solutions, preferably Mitel *Proactive person, with excellent troubleshooting skills who uses their initiative to resolve issues to completion *Able to work well as part of the support team and equally to individually complete required tasks Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.
This job was originally posted as www.jobsite.co.uk/job/959257080