Business Manager - Children Services

Recruiter
NORWOOD 1
Location
London (Greater)
Salary
up to £45,000
Posted
06 Oct 2017
Closes
06 Nov 2017
Sector
Charity
Contract Type
Permanent
Hours
Full Time

Norwood’s Children Services are made up of a number of vibrant, professional and diverse teams which include: social work teams, a teaching team, family support team, educational psychology team and a number of therapeutic teams. This is a new role within children services and a very key one. Working alongside the managers of the different teams and reporting to the Head of Children Services, the role will be responsible for leading on diverse projects which will support teams to look at their performance critically and ensure their offer/delivery and profile is fit for purpose. The ideal candidate will have strong project management experience, be commercially astute and have a passion for making a difference to the lives of children and their families. Experience from service delivery within a voluntary sector organisation, school or Local Authority is desirable but not essential. If you have the relevant experience and qualifications and want to be part of a children’s service that is dynamic and diverse, taking a leading role in its development and transformation then you are in the right place. Please send us a cv and a cover letter (no longer than an A4 page) outlining why you are interested in the role and how your experience meets the requirements outlined in the person specification. For an informal chat about the role please contact Dolyanna Mordohai, Head of Children Services. dolyanna.mordohai@norwood.org.uk

MAIN DUTIES AND RESPONSIBILITIES

  • To have overall project management responsibility for diverse projects within children services which aim to improve quality and productivity of the services.
  • To lead reviews of services as directed to ensure viability and ‘fit’ with Norwood’s strategic plan.
  • To carry out and present feasibility studies as directed.
  • Work across all departments to ensure that services have meaningful KPIs which are understood and maintained by all and reviewed/updated regularly
  • To develop and design a School Services strategy which will position Norwood as a key provider of services for schools.
  • To recruit and supervise the schools partnership coordinator having overall responsibility on securing/updating/maintaining contracts with schools/parents and Local Authorities.
  • To provide high quality written reports and business plans as required.
  • To ensure that all children services have systems in place which measure cost, benefit and impact of the services being delivered, working in conjunction with fundraising, finance and marketing colleagues to share information of wider relevance

General

  • To maintain standard of dress that is appropriate to role and in accordance with the organisation’s dress policy.
  • To maintain confidentiality at all times and to ensure respect for, proper observance of and adherence to Norwood's confidentiality policy for all staff.
  • To attend regular supervision sessions with line manager, regular team meetings and undertake relevant training as and when required.
  • To take all reasonable care of the health and safety of her/himself and of other persons who may be affected by her/his acts or omissions. As regards to any duty or requirement imposed upon the organisation by or under any of the relevant statutory provisions, to co-operate with the organisation as far as it necessary to enable that duty or requirement to be performed or complied with.
  • To report to the Health and Safety Manager either serious risks or your concerns over safety issues.
  • To work collaboratively with volunteers to ensure that their contribution enhances quality of service provision and support across the organisation.
  • To work at any other Norwood location, as and when required.
  • To undertake any other duties which are consistent with the post.

This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the service.

Person Specification

Experience

ESSENTIAL

  • Excellent analytical skills, with demonstrable ability in gathering and assimilating facts and data from various sources.
  • A proven track record of successful project management and development.
  • An understanding of Norwood’s diverse children services offer and ability to work in a multidisciplinary setting.

DESIRABLE

  • Good understanding of the key issues affecting children and young people with or without SEND or willingness to learn.
  • Understanding of the Education sector and the realities that schools are facing. Experience of working with schools is a bonus.
  • Experience of service delivery in an equivalent setting and/or a community organisation.
  • Successful experience of delivering business presentations to a variety of audiences

Education / Qualifications

ESSENTIAL

  • Business or other relevant degree
  • Evidence of ongoing professional development

DESIRABLE

  • Post graduate management qualification or relevant.

Key Skills

ESSENTIAL

  • Excellent oral and written communication skills, and the ability to network and form effective relationships with a wide variety of groups and individuals. Able to present information confidently
  • Ability to communicate effectively at all levels, internally and externally
  • Ability to chair meetings effectively
  • Excellent persuasion and negotiation skills; internally, with stakeholders who have differing priorities across departments in order to achieve common goals
  • Ability to analyse complex service issues and to produce practical options and solutions
  • Comfortable working with and devising systems, and a good working knowledge of the relevant IT packages
  • Ability to prepare and present management information to meet service need

DESIRABLE

  • Adept at handling financial information and able to read and interpret financial reports

Personal attributes and circumstances

ESSENTIAL

  • A passion to work within a children services department and make a positive difference to the lives of children and their families.
  • Team player and aware of self and others
  • Ability to promote Norwood positively
  • The ability to plan time effectively and lead on diverse projects with different priorities.
  • Experience of building and maintaining good relationships with colleagues, parents and the wider community
  • Solution Focused with a “can do” approach to work.
  • Capacity to work effectively within a diverse team of professionals.
  • Ability to travel as necessary within the different London locations